TERMS & CONDITIONS

1. Booking & Confirmation

• Booking is confirmed only upon receipt of 50% advance payment.
• Dates are blocked on a first-come, first-served basis.
• No tentative bookings will be held without payment (bank hit only).

2. Payment Terms (Strict)

• 50% advance at booking.
• Remaining 50% must be cleared before service begins:
  • Before buffet setup OR
  • Before the dispatch of the delivery
• TPK reserves the right to:
  • Withhold or delay service
  • Cancel execution without refund
• Only confirmed payments (bank hit) are valid.

3. NO REFUND POLICY

• All payments are strictly non-refundable and non-adjustable.
• Applicable in all cases:
  • Cancellation
  • Guest reduction
  • Event postponement
  • Personal or unavoidable situations

4. Rescheduling Policy

• One-time rescheduling allowed if:
  • Requested a minimum of 5 days prior
  • Subject to availability
• Revised pricing may apply.

5. Guest Count & Minimum Guarantee

• Final guest count to be shared 48 hours prior.
• Billing will be based on:
  • Final committed count OR
  • Actual attendance (whichever is higher)
• Minimum guarantee applies once confirmed — no reductions allowed.

6. Per Plate Variation Clause

• If the actual guest count exceeds the confirmed count:
  • Additional plates will be charged at the standard or premium rates (10–20% higher).
• Availability of extra food is subject to stock and operational feasibility.

7. Menu Finalisation

• The menu must be locked 72 hours before the event.
• No last-minute changes.
• TPK can substitute items due to unavailability without prior notice (same value items).

8. Service Scope & Setup Requirements

• TPK will provide agreed services (delivery/buffet/live counters).
• Client must ensure:
  • Clean and safe setup space
  • Electricity & water access
  • Required permissions (venue approvals)

9. Service Duration & Overtime

• Buffet service: 3–4 hours standard
• Overtime charges are applicable per hour.
• A delay in event start on the client side does not extend service time.

10. Venue Delay / Waiting Charges

• If the TPK team is made to wait due to
  • Venue delay
  • Client delay
• Additional waiting charges will apply.

11. Transportation & Logistics

• Transportation charges depend on:
  • Distance
  • Load size
  • Timing (late night / early morning)
• Porter/logistics costs will be billed separately if applicable.

12. Parking & Entry

• Client must arrange the following:
  • Parking for delivery vehicles
  • Smooth entry for staff
• Any extra charges (entry fees, valet, etc.) are to be borne by the client.

13. Equipment Responsibility

• All buffet equipment, chafing dishes, and utensils remain TPK property.
• Any loss/damage due to guests/venue will be fully chargeable.

14. Leftover Food Policy

• Leftover food can be handed over upon request.
• TPK is not responsible for food quality after handover.

15. Food Safety & Hygiene

• TPK maintains high hygiene standards.
• Once food is delivered or service begins, liability transfers to the client.

16. Staff Behaviour & Safety

• Client must ensure a safe and respectful environment for TPK staff.
• Any misconduct or unsafe conditions:
  • TPK reserves the right to stop service immediately
  • No refund applicable

17. Alcohol Policy

• If alcohol is served at the event:
  • TPK holds no responsibility for guest behavior or incidents.
• Any damage caused under the influence will be charged to the client.

18. Force Majeure

• No liability for:
  • Natural disasters
  • Government restrictions
  • Strikes, riots, pandemics, etc.

19. Pricing Clause

• Prices may change based on:
  • Market fluctuations
  • Ingredient cost changes
• The final agreed quote will be honoured only after booking confirmation.

20. Jurisdiction

• Any disputes will fall under the Bangalore jurisdiction.

21. Agreement Acceptance

• Payment confirms full acceptance of all terms & conditions.